This Privacy Policy explains how BrandStory.ai (“BrandStory,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our websites, create an account, or use our AI-powered marketing and content products (collectively, the “Services”).
1. Information we collect
Account and contact information
When you register, request a demo, subscribe to updates, or contact us, we may collect your name, email address, company name, job title, phone number, billing details, and similar business contact information.
Service and usage data
We collect information about how you use the Services, including feature usage, pages viewed, device and browser type, IP address, approximate location derived from IP, timestamps, and diagnostic or performance logs.
Customer content
You may upload or generate content through the Services, such as brand guidelines, product descriptions, prompts, drafts, images, website or campaign assets, and related materials (“Customer Content”). Customer Content is processed to provide and improve the Services as described below.
Payment information
If you purchase a paid plan, payment card details are processed by our payment processors. We do not store full payment card numbers on our systems.
Cookies and similar technologies
We and our partners may use cookies, pixels, and similar technologies to operate the site, remember preferences, measure performance, and understand usage. See Cookies for more detail.
2. How we use information
We use information to:
- Provide, operate, maintain, and improve the Services
- Create and manage accounts, authenticate users, and process transactions
- Generate, edit, optimize, and deliver AI-assisted content and workflows you request
- Respond to support requests, demos, and sales inquiries
- Send service-related notices, product updates, and (where permitted) marketing communications
- Monitor usage, prevent fraud and abuse, and protect security
- Comply with legal obligations and enforce our agreements
- Analyze aggregated or de-identified trends to improve product quality
3. AI processing and Customer Content
BrandStory uses artificial intelligence and machine learning systems (including third-party model providers where applicable) to generate and refine content based on your inputs.
- We process Customer Content as needed to deliver the features you use.
- We do not sell Customer Content.
- We may use de-identified or aggregated data derived from Service usage to improve reliability, safety, and product performance.
- You remain responsible for ensuring you have rights to submit Customer Content and for reviewing AI-generated outputs before publishing or relying on them.
4. How we share information
We may share information with:
- Service providers who help us host, secure, analyze, process payments, send communications, or provide AI infrastructure, under contractual confidentiality and data-protection obligations
- Business transfers in connection with a merger, acquisition, financing, or sale of assets
- Legal and safety when required by law, regulation, legal process, or to protect the rights, safety, and security of BrandStory, our users, or others
- With your direction when you enable integrations or explicitly ask us to share information
We do not sell personal information as “sale” is commonly understood for monetary exchange of contact lists.
5. Cookies and tracking
We use essential cookies required for authentication, security, and core site functionality. We may also use analytics cookies to understand how the Services perform. You can control cookies through your browser settings; disabling some cookies may limit certain features.
6. Data retention
We retain personal information for as long as needed to provide the Services, fulfill the purposes described in this Policy, meet legal and accounting requirements, and resolve disputes. Retention periods vary based on account status, content type, and legal obligations. You may request deletion of account data subject to applicable law and legitimate retention needs.
7. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or export personal information; object to or restrict certain processing; withdraw consent; or opt out of marketing emails. To exercise these rights, contact us using the details in Contact. We may verify your request before responding. Marketing emails include an unsubscribe link.
8. Security
We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
9. Children’s privacy
The Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
10. International transfers
We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or in-product notice where appropriate.
12. Contact us
Questions about this Privacy Policy or our data practices:
- Email: info@brandstory.ai
- Website: brandstory.ai
Related: Terms and Conditions